TASK 1

P1 Professional knowledge, skills and behaviours required by HR professionals

In this human resource department is regarded as necessary part of a business firm. The employees are main sources which contribute towards achieving aims and objectives of an organisation in an effective or significant manner (Chaskalson, 2011). All staff members of Marks & Spencer company are more capable and focus on attaining positive results. This firm always appoint capable persons which focus towards increasing productivity of business.

Continuous professional development refers to continuous along with the planned procedure which managers are try to create its own professional and personal skills in significant manner. The main focus of management of this firm is to make improvement in its practices or knowledge to accomplish aims with in minimum period of time.

Some importance of CPD process given below as above:

• Continuous professional development is helpful to manager to gain some additional knowledge and also should be up to date about current market trends, strategies of competitors and many other things.
• Continuous professional development ensures an employer to increase as well as maintain its skills and knowledge in order to provide better quality of services or products to consumers.

Skills should be in Human Resource Manager given below:

Discrete and Ethical- Under this, HR is regarded as conscience of firm and save data or information of firm more confidential which is related with an organisation. In addition to this, employer hold tries to manage and control all activities which are happen at workplace (Conboy and et. al., 2011).

Dispute management and Problem solving- If Marks & Spencer organisation wants to enhance its growth then it is necessary to motivate its team members that they can work together. If in case human resource management want to more effective then it is necessary that this person should have problem solving skills.

Behaviour which expected from HR professionals

Customer/Quality Focus- It is necessary for manager to know about requirements of consumers and well as satisfy them through using different techniques and tools.

Accountable- IN this an employer should be able to take responsibilities of own commitment or action and complete al activities or tasks in an ethical or effective way (Dahlgaard, Pettersen and Dahlgaard-Park, 2011).

Knowledge that HR professional

Technology and communication- In this, human resource manager should know about the technical things and have effective communication skills in order to deal with the other people and collect information from other department of Marks & Spencer business firm.

Administration and Management- This is expectable from an employer to have effective knowledge regarding management along with the business principles (Day and et. al., 2014). It will be helpful in the strategic planning, allocation of resources and many others.

P2 Personal skills audit for an employee

Under this, competencies which are necessary in people determined of employee that working in company. if skills of employee will be better then in this case they will perform in better manner and focus on attaining aims and objectives of an organisation. To measure performance of employees, manager check existing with expected which they need (Herrmann and Herrmann-Nehdi, 2015). In addition to this, it is helpful for company to identify competencies gap in staff members. It will be helpful in determine difference among what firm is having and what it need from staff members.

Personal skill audit which performed by Marks & Spencer mention below:

Skill		Very Good	Good	Adequate	Little or no experience
Information Technology
Use Microsoft office word		✔
Use Excel Spreadsheet			✔
Use specialist HR Software			✔
Use a database				✔
Use the internet		✔
Use Email		✔
Use PowerPoint		✔

Skill	Very Good	Good	Adequate	Little or no experience
Communication skills
Drafting contracts of employment		✔
Taking notes of disciplinary hearing		✔
Write reports	✔
Produce materials to support presentations	✔
Delivering a training session	✔
Resolving disputes		✔
Interviewing		✔
Advising on HR issues	✔

Skill	Very Good	Good	Adequate	Little or no Experience
Problem solving skills
Make good use of verbal reasoning skills, able to handle complex data and make selective use of information		✔
Explore more than one solution in order to solve a problem	✔
Consider the ideas of others to help solve problems			✔

Supervisory Management
How much experience have you had in your Placements?	< 1 month ✔	1-3 months	> 3 months
How many people have you managed at any one time?	None	1-5 ✔	Above 5

Professional development plan is a kind of plan which is prepared through business firms in context to get the desired aims in an efficient manner. All these plans are generally connected with attaining goals of an organisation.

A professional Development plan for Marks & Spencer mention below

Name	Jane Cambridge

TIME FRAME	Personal Goals	Professional goals:
Next 12 months	Participation in training and development programmes which organised through Marks & Spencer organisation. With the help of this, I can analyse my skills and try to be improve them.	To attain better position in firm.
Next 3 years	Grow my overall personality and also be became perfect person.	To be senior human resource manager in Marks & Spencer organisation.

This Professional Growth Plan was discussed and approved on 09/11/2017.

Instructor Signature____________________

Coordinator Signature________________________________

STRENGTHS AND WEAKNESSES

	Planned Activities	Objective of Development
Required knowledge/skills	Under this, I decided to make improvement in my core competencies which taking more part in brain storming.	To gain more knowledge and also be competent to perform my work in better manner.
Strengths	I see my capabilities as - Open minded and fair. To be experienced and knowledgeable. Develop better communication skills.	Became more competent as well as effective.
Weaknesses/gaps	Rapidly modifications in technology.	Staff members will learn to increase their skills.
I completed professional development tasks as explained.	I granted 60 professional development hours for process of professional development.
Instructor Signature Date - 03/06/2018

TASK 2

P3 Difference among organisational and individual learning

Organisational and individual learning both are varied from the each other. Both are very incondensable part of company and not conducted or use at similar time period through similar methods.

ORGANISATIONAL LEARNING- It is procedure under which staff members try to develop some more knowledge through increasing capabilities and abilities in an effective manner. It is helpful in make improvement in their behaviour or thinking skills. With the help of this, firm is able to attain its aims or goals within minimum period of time (Hitt and et. al., 2011). In addition to this, it takes some time to create the organisational learning in company and gain by experience. Under this, it is planned effort because whole planning is to be conducted for develop coping capabilities, organisational or person goals and diagnostic skills. Under this, people who are working for Marks & Spencer firm increase their skills of problem solving and decision making through make improvement in their understanding and knowledge. The main focus of organisational learning is to attain aims and objectives.

INDIVIDUAL LEARNING- It is a procedure under which staff members are given chance to tell regarding improving their knowledge as well as skills on the basis of their performance in an organisation in which they are working. In addition to this, it is an efficient procedure through which all staff members can improve their skills as well as abilities and it will bring more confidence in them. With the help of this they will feel very confident and will focus on attaining aims of firm in an effective manner (Légaré and et. al., 2011). Under this, every staff members is provided attention and also take training from its employees. It impacts on development as well as growth of a Marks & Spencer. Under this, they will very qualifies or skilful.

All these learning styles are used through Marks & Spencer organisation in context to attain long term along will the short term objectives to increasing development and growth.

Learning is acquired by informal and formal programmes which are which complicated or supported with the help of mentoring and voluntary programmes. Under this, more opportunities are provided to the expert experienced colleagues, consultants and supervisors. It consists in house training, job learning and many others (Marquardt and et. al., 2011). In addition to this, training and development programmes are more beneficial for make improvement in competencies or skills of staff members’ so that they can perform well. By this, Marks & Spencer can accomplish its target within given period of time and also can get positive outcomes.

P4 Need for continuous learning and professional development

Professional development and continuous learning programmes both are more effective for company and aid in attaining aims and goals of firm in an efficient or proper manner. In context to this, professional development plans are helpful in order to gain and promote knowledge between all staff members. Under this, it aids in perform all work in a significant manner and it will affect on productivity or development of an organisation. In context to this, career development plans help for staff members to learn knowledge or skills. Under this, there are different kinds of process which are connected with professional development plan consists reflective supervision, coaching and technical assistance. Through this they can focus on achieving organisational objectives by making its performance better or effective. In this, all processes which will be used through Marks & Spencer in operations or activities of business for gaining the profit level of firm in a significant or proper manner.

In Marks & Spencer, managers understand requirement for the learning and also promote their staff members in order to gain the more knowledge and increase skills. It will be helpful in make improvement in performance level of staff members and growth of firm. in context to this, M& S business firm has to be collaborates with different top educational institutions of country and they provide better education facilities to its staff members which are already working in firm. From this, all staff members will feel that they are necessary part of company and will be retain at workplace for long period of time (Rock, 2014). Manager tries to busy its employees in many activities like for instance employee engagement activities so that they can spend their more time to understand to the each other and interact in a proper or significant manner. With the help of this, their learning and communication skills will be improved in significant way. HR department of Marks & Spencer business firm knows about significance e of staff members in context to sustain them for long period of time.

Under this, there are some advantages which derived from requirement for the professional development and also continuous learning mention below as above:

Facilitate development of employees- Under this, company gives many different opportunities to people so that they can learn new and also conduct some professional development programmes.

Competency leads to be confidence- If there is more knowledge in staff members then they will perform in better manner and also gain more confidence level. It will be helpful in enhancing their working abilities and performance. They will motivate towards this.