Newly appointed management trainee for Thomas Cook, have been given a task to prepare a written report to evaluate the quality systems functional in one of their resorts in which they operate their management practices.
- Determining the function and structure of resort operations.
- Understanding the role that has been played by quality systems and procedures in resort operations.
- Understanding the management issues related to incidents that affect operations.
Tour operations management industry is one of the emerging firm because of its positive trends in travel and tourism. Thus, Resort is the internal part of the hospitality and lodging industry. Under this, there are differed kinds of manager within hotel and resorts. The each thing is need to be taken in systematically mode and the activities under this as are food and beverages, maintenance and department activities so all things can be carried expertly. In addition to this, managers plays vital role in terms to meet out the requirements of customers. In this term it is essential to make proper coordination between co-person of resort so that each thing can be carried out effectively (Albaladejo-Pina and Díaz-Delfa, 2009). The present assignment will outline the activities of firm as are Thomas Cook, it is engaged in travelling services and provide good facilities to its customers in UK. The main aim behind carry out with assignment is to have detailed knowledge about the various function so that resort manager can able to performed it. The success of this depends on the long term retention of customer to the firm.
1.1 Description on differed function of operations of resort.
The function of resort management will be inclusive of the things as are contract, meetings, health and safety legislation and laws. In this, the employees are need to ensure about facilities as health and safety at workplace. The provision in relation to accident recovery all are need to be properly aware by the resort manager so that he is able to undertake business activities (Airey and Chong, 2010). It is the responsibility of resort manager is to take initiatives in terms to investigate the proper arrangement for health and safety of employers. In this way, there are differed function of resort manager towards the customers and this as are-
Coordination and handling various stakeholders- it is one of the crucial step in order to manager the activities which will be able to meet the requirement of supplier and vendor. The basic amenities to the customer are need to be provided as per the class of customers. They are responsible to take feedback from the customer about the facilities' so that there if it is essential than effective measures in term to improve the quality can be carried out (Alegre and Pou, 2006). Thus, it can be said that the proper coordination and effective handling will be helpful to manage the activities of