Function and Structure of Resort Operation Management: Thomas Cook

TASK 1

1.1 Description on differed function of operations of resort.

The function of resort management will be inclusive of the things as are contract, meetings, health and safety legislation and laws. In this, the employees are need to ensure about facilities as health and safety at workplace. The provision in relation to accident recovery all are need to be properly aware by the resort manager so that he is able to undertake business activities (Airey and Chong, 2010). It is the responsibility of resort manager is to take initiatives in terms to investigate the proper arrangement for health and safety of employers. In this way, there are differed function of resort manager towards the customers and this as are-

Coordination and handling various stakeholders- it is one of the crucial step in order to manager the activities which will be able to meet the requirement of supplier and vendor. The basic amenities to the customer are need to be provided as per the class of customers. They are responsible to take feedback from the customer about the facilities' so that there if it is essential than effective measures in term to improve the quality can be carried out (Alegre and Pou, 2006). Thus, it can be said that the proper coordination and effective handling will be helpful to manage the activities of the firm.

Management of statutory and legal compliances- The resort will be succeed if their function are able to meet the quality standards as per the need of the customers. It is very essential that all the le\gal and statutory compliances are able to meet with the requirement of proper food and safety facilities (Blanke and Chiesa, 2013). The all legal acts are framed in terms to provide security to their employees. Under this term it can be said that various departments are need to follow they business activities effectively so that they are able to meet up the need of the customer’s in the market.

Health and safety issues- In this all the things are need to be abide by the health and safety act. Thus, services with regard to sanitation, living condition and food and beverage facilities are need to be maintained and followed. In this all the issues are need to be resolved as per the activities of travel and tourism (Choi and Sirakaya, 2006). In addition to this, it is essential that firm need to follow all the guidelines relates to health and safety of the employees.

Providing high quality of service and good- in this term it can be said that the organisation is responsible to provide the high quality of services to its customers. In addition to this it can be said that it is the responsibility of the hotels' management to maintain the quality services so that customer’s can be attracted towards the operational activities (Cazcarro, Hoekstra and Chóliz, 2014).

High technological equipment- The effective technological bring the innovative procedure in firm. By using of Morden equipment there can be improvement in the services and the thing can be done in the speed manner as online promotion, proper communication and booking facilities so that all things can be carried out effectively. The technology are having great impact on the operational function of firm.

Improvement measure in productivity of labour- In this term it can be said that employees who are performing their activities are need to be trained and well performed their business activities in the filed as are with skills in relation to technical equipment, customer handling procedure. In addition to this, it can be said that the proper handling and effective training will be carried out the business function in the expertise manner (Cortes-Jimenez and Pulina, 2010).

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1.2 Description on the various resort management structure and how to organise tour operations.

The structure of the resort management is the significant aspects in term to meet out the operation activities so that each services can be carried out the effectively. There is need to make the formal agreement which will be inclusive of the function and the things are need to be recorded as facilities which is to be provided to the customers. This agreement will perform its function in order to keep it as record for the internal as well as external audits. This agreement will be inclusive of the pricing and other details that all would be helpful in terms to carrying out the role of the enterprise. In this way, the structure in terms to accommodation will be consists of following things as are-

All-inclusive resorts- At this level the things will be inclusive of the services as are packages and other amenities which is need to be offered to the customers and this will be inclusive of the facilities like stay, food. Leisure activities, conveyance and other facilities (Cuccia and Rizzo, 2011). This all will be helpful in order to make better attraction with the customer’s.

Full board- In this, it is essential to not that the services like airport transfers will not be included in the packages of resort. This all the function will be ranges as per the modern amenities and other kind of facilities.

Half board- Under this term it can be said that there will be following services are need to be included as are airport transfer, meals, room facilities and all other kind of necessary amenities which will be helpful in terms to maintain the well and effective services.

Self catering system- This section will be inclusive of the things as are food, catering regarding services and facilities of the customers. Under this, term flat need to offer those services which will be helpful in terms to gather the attraction of the customer in the market.

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