Marketing plan of Oporto development
University: University of Sydney
Question :
Oporto is a Portuguese themed fast food chain with its headquarters in St Leonards, Australia. The organization specializes in Portuguese themed chicken and burgers. The organization have over 100 outlets scattered all over Australia. Their marketing plan will be established on communicating their values to their customers and using personalized data collection methodologies in order to create a campaign capable enough to influence all the five stages of customer’s journey to decision making process. The study will also reflect on the methodologies undertaken by the organization to establish a free flow of communication between the customers and the organization itself.
- Why does Oporto need to develop new marketing campaigns?
- What are the variables that will be taken into consideration while preparing the marketing plan for Oporto?
- What different marketing mix will be used by Oporto?
- What are the aims and objectives of the new marketing plan of Oporto?
Answer :
Oporto is an Australian fast food chain with its headquarters in St Leonards. The organization is well known for their Portuguese themed burgers and chicken. Like any other food based organization all over the globe, the contingency of Oporto’s operations was interrupted by COVID-19. The organization needs to develop a new marketing plan established in order to acquire their potential customers and retain their existing customers. In order to develop the new marketing campaign, the organization will use the data that they have collected on their customers over time in order to give the marketing campaigns more personalized touch. The organization is well known for their values associated with providing high quality food in accordance to the affordability criteria of their customers. Along with it the organization is known for their approaches that helps them build customer loyalty. Oporto is equipped with experienced workforce who follow the ethical values and conventions of the organization.
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The goal of Oporto’s marketing campaigns is to regain the status that the organization once held and subdue their competitors by attracting more customers and retaining them. In order to do so the organization can use the concept of 7Ps of marketing mix. The organization plans on using their Product development practices on the basis of data that they have collected over time associated with their customers. The organization will provide the aid in place by providing appropriate directions to their stores online therefore the customer can visit the nearest store in accordance to their convenience. The price determination of their product and services is in accordance to the marketable forces. The organization plans on using promotional activities using different elements of digital landscape such as social media platforms and third party advertisements. Oporto plans in sing the concept of Physical Evidence over digital landscape by collaborating with famous influencers and asking them to give evidence of quality of their products. In addition to that the organization plans on recruiting experienced workforce that are capable enough to work in accordance to this new organizational code of conduct. The Processes undertaken by the organization will be developed on the basis of the new values determined by the organization.

Figure 1 7Ps of marketing mix
Visit this sample: AASB-138 Intangible Assets
The price determination is the beacon of the marketing plan of Oporto. The organization uses this approach to enhance their customer satisfaction. The organization also plans on motivating their customers to play the role of a promotioners. The origination plans on giving discounts in the Oporto prices using referral. This campaign will be developed in a manner that when their customers use referrals they will be entitled to a discount. Oporto prices were one of their biggest strength. Their logistics were planned so flawlessly that they enjoyed a huge sum of cost benefits and their operational processes were developed in order to reduce the overall wastage in the production and as a result they were able to provide premium quality food at considerably low prices. The changes in Oporto prices will further help them in attracting more customers as discounts are considered one of the most efficient way customer acquisition. In a marketplace price is determined by the equilibrium level where demand and supply interacts. Oporto is well known for their high quality services in considerably affordable prices. In addition to that adding discounts to this unit further strengthens their hold on their customers. Oporto prices are based on the data that they have collected over time on their customers. This helps them in adapting to the dynamic environment around the business and use their prices as a tool to earn customer loyalty in longer runs.
In addition to that Oporto prices are determined in a way that they are in accordance to the maximum willingness of their customers to pay. This helps them in generation of good revenue. Oporto prices can be considered as one of their biggest asset. They enjoy a huge margin of profit even after making their products and services available to their customers at considerably lower prices. Oporto prices are determined in a way that even after discounts the organization is able to enjoy a good profit margins. The organization is using their discounts in order to earn more revenue by using the methodology of referral. The organization is using their own customers as a source of promotion. In order to be eligible for discounts the customers refer Oporto to others and as a result the organization is benefited. Oporto prices is an example of flawless use of marketing mix in order to achieve the overall organizational goals.
Using the newly developed marketing plan Oporto have to conduct all of this information to their customers. An accumulation of these practices will help in achievement of the overall aims and objectives set by the organization.

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