Systems and Methods of Communication

TASK 2 Role play

Spoken communication is an proper process to convey  data and information by using words of mouth (Al-Mahrooqi, 2012). This type of interaction is mainly needed by personal discussion as well as staff meetings. Conversation held within interviewer who is a client or buyer and Customer service executive are given below: 

Interviewer (Customer) – Respected Mam/Sir, I didn't get by goods or services within a given time as promised by receiver. 

CSE (Response) –  I am sorry for troublesomeness Sir. Let me check your request time. 

Interviewer (Buyer) – Ok sure sir. Please give me replay as soon as possible. 

CSE (Response) – Yes sir!! I had checked your request time, the reason of not fulfilling your promise of delivering a goods on time is due to stock problem as some of goods are damaged we will soon deliver your products.  

Interviewer (Client) – I literally don't care about your issues I just want my goods as soon as possible I can get. 

CSE (Response) – Yes sir, we are trying to solve the issue as well as I will deliver your product fast at lower cost also. Therefore, we will not charge any cost of your shipping. 

Interviews (Client) – Thanks a lot, Please kindly provide it fast it is very urgent for me. 

CSE (Response) – Sure sir, for further queries contact us.  

Interviewer (Client) – Thanks. 

TASK 3 

Written communication in which they share their views by writing (Bramhall, 2014). there are some of written communications which are given blow: 

Finding for a job position of Marketing Manager in a major company which aid in increasing my abilities and knowledge. 

Bachelors in Business Administration (BBA)

Masters in Business Administration (MBA in Marketing)

Experience: 2 years of experience in Marketing.

At present I am working in TESCO in marketing department.

Personal abilities: Better skills of  communication and having ability of working in team.

Time management and punctual in my work.

Declaration: I hereby declare  that above given data is real as per my knowledge. 

Subject – Welcome of freshers in organisation

Dear John methel, 

Welcome to our Organisation

I would like to welcome you all new joiner to our company. Hope you all will enjoy working with firm. If any queries or problems you can ping e-mail to the head department of queries who will solve your all the problems. It will be pleasure to welcome you to TESCO team. Company has made some of arrangements of snacks and tea at canteen. Enjoy it. 

We are also organising a official party for freshers so that they can know each other and love tro work with our organisation. 

If having any problems at a time of induction training, please contact to me or mail me. 

Thanks and regards

XYZ(HR Head)